Loan Operations and Customer Relationship Consultant
SoFi is a leader in marketplace lending and the largest provider of student loan refinancing, with over $950M in loans issued to more than 11,600 members. We're transforming financial services for ambitious early-stage professionals with student loan refinancing, MBA loans, mortgages, and personal loans. Unlike traditional lenders, our proprietary underwriting approach takes into account merit and employment history to offer unique credit products our members won't find elsewhere. We offer individual and institutional investors the ability to create positive social impact on the communities they care about while earning compelling rates of return.
Join our awesome customer care team and handle customer inquiries via phone, LiveChat, and email and process loan applications through application to funding!
You will:
1) Review applications pursuant to credit guidelines
2) Obtain documentation from applications and credit databases
3) Verify identity, income, and other documentation required
4) Perform audits to ensure accuracy
You need to have:
1) Excellent written and oral communications skills
2) Professional demeanor and strong work ethic
3) Solid Excel skills and good with numbers
4) Above average computer skills with web proficiency and understanding of databases
5) Ability to work under tight deadlines and exhibit grace under pressure
6) Be self-motivated and able to work independently
7) Excellent organizational and time-management skills
8) 3 to 4 years experience in financial services desired
9) Call Center experience handling high volume transactions strongly preferred
10) College degree desired. High school diploma or GED required.
Some evenings and weekend days will be required to deal with volume.
We offer competitive compensation, stock options, an unlimited time-off policy, subsidized lunches, group medical, dental and vision, and 401(k) to all employees
SoFi is an Equal Employment Opportunity employer.
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