The Manager of the Customer Success Management team based out of Dublin Ireland, is a key member of HubSpot’s global growth. In this role, you will lead and manage a team of Account Managers. This is an opportunity with a tremendous amount of potential for candidates currently in similar or related function as well as for candidates looking to return to a front-line management position after having succeeded and progressed from a similar role before.
With HubSpot’s marketing and sales platform, more than 12,000+ customers in over 70 countries are able to deliver inbound experiences that attract, engage and delight customers. Our mission is to make the world of inbound by helping businesses transform how they market and sell to match how people shop, buy and share experiences online. HubSpot makes it simple to get started with inbound, so that business can attract instead of interrupt, help instead of harass, and grow more quickly than they ever thought possible.
The role involves:
- Manage approximately 7-12 members of the Account Management team
- Be responsible for the metrics and results of your team
- Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals
- Proactively identify areas for innovation and improvement within the Account Management Team, and drive collaborative developments within our existing playbooks
- Envisioning, planning and implementing programs with other members of HubSpot’s management team to increase customer delight
Requirements:
- A minimum of 5 years of Customer Success management /Account management experience - with at least 3 years management experience (ideally in the software and/or marketing industry)
- Day-to-day management responsibilities for account managers in HubSpot’s Dublin office
- Committed to the development of others
- Natural problem solver
- Organized with strong attention to detail
- Autonomous, can adapt quickly, and balance various responsibilities
- Comfortable and confident giving direct and constructive feedback
- Can easily navigate customer escalations to create customer happiness
No comments:
Post a Comment