New Relic
Data Scientist – Customer Success
San Francisco, CA
Are you passionate about business analytics and about driving data insight through to impact business results?? Are you ready to take the next step in your career where your analytic capabilities will be a key part of our commitment to continuous improvement and help maintain our incredible growth (more than 100% each year)?
In this job, you will provide rich; data based insights that influence our strategy, our business processes, and our relationship with tens of thousands of customers worldwide.
We are passionate about our customers and go way and beyond to ensure they are successful. Check out what our customers are saying:
http://newrelic.com/about/customers
We are looking for a data scientist extraordinaire to join our Customer Success team to implement, refine and advance analytical techniques to turn huge volumes of data into actionable business recommendations – both for our customers and our company.
The right candidate has exceptional analytical skills and can communicate in a way that is engaging, and can translate scientific findings to non-technical stakeholders. Had success in a role focused on capturing and transforming client feedback into actionable themes to drive cross-company solutions focused on client experience.
Some of the things you’ll be doing:
Skills and experience required for the role:
New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications.
New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2013 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.
Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, stock options and big-company benefits (medical, dental, etc) -- all while maintaining the energy, agility, and fun of a start-up. We can help with relocation and are open to H1-B transfers.
New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!
Data Scientist – Customer Success
San Francisco, CA
Are you passionate about business analytics and about driving data insight through to impact business results?? Are you ready to take the next step in your career where your analytic capabilities will be a key part of our commitment to continuous improvement and help maintain our incredible growth (more than 100% each year)?
In this job, you will provide rich; data based insights that influence our strategy, our business processes, and our relationship with tens of thousands of customers worldwide.
We are passionate about our customers and go way and beyond to ensure they are successful. Check out what our customers are saying:
http://newrelic.com/about/customers
We are looking for a data scientist extraordinaire to join our Customer Success team to implement, refine and advance analytical techniques to turn huge volumes of data into actionable business recommendations – both for our customers and our company.
The right candidate has exceptional analytical skills and can communicate in a way that is engaging, and can translate scientific findings to non-technical stakeholders. Had success in a role focused on capturing and transforming client feedback into actionable themes to drive cross-company solutions focused on client experience.
Some of the things you’ll be doing:
- Working with large sets of data to determine key actionable insights around support data and user product activity
- Determining industry-specific customer trends on support effectiveness and best practices
- Synthesizing internal Customer Success and Support data to find key improvement metrics on process and product
- Driving the optimization of key customer success metrics like churn, NPS scores, and product usage.
- And that’s just the beginning….
Skills and experience required for the role:
- 5+ years experience in analytics, market intelligence and analytics, financial modeling or statistical analysis
- Experience in working on predictive algorithms with real customer data
- Hands-on experience in using predictive techniques, such as logistic regression, Na-ve Bayes, SVM, decision trees and neural networks
- Certified in Net Promoter Score methodology preferred
- Expert skill level in Excel, Access and PowerPoint (in fact, needs to be a Pivot table Ninja)
- Strong oral and written communication skills and critical thinking
- Ability to affect organizational change through influence and data
- Proficiency in SQL and at least 1 scripting language (i.e. R or Python). Javascript, Pandas, and/or working within the map/reduce paradigm, a plus.
- Bachelor’s Degree in business, computer systems, or equivalent experience
New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications.
New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2013 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.
Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, stock options and big-company benefits (medical, dental, etc) -- all while maintaining the energy, agility, and fun of a start-up. We can help with relocation and are open to H1-B transfers.
New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!
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