[Atlassian] Community Specialist

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Community Specialist
Location:	Austin
Job Code:	QHP-679
# of openings:	1
Description
Atlassian is looking for a Community Specialist to play a vital role in managing, growing, and measuring the success of our online and offline Community programs with your main focus being on our Atlassian User Group program. On a day to day basis, you'll communicate with Atlassian's community of users, create and distribute content, and report on monthly and quarterly metrics. You'll work closely with the Community Manager on building the roadmap for Atlassian's community programs and have the opportunity to take the lead on meaty projects that will require you to be an excellent communicator, creative, and extremely organized. Some of the projects might include streamlining our community swag distribution process, proactively tracking and optimizing our spending, revamping internal and external documentation, triaging support tickets for our community platform, creating a process to collect feedback from our community members, thinking of new ways to grow Atlassian employees' engagement in our community, and producing content to distribute to our community. Ultimately, you will be helping us create a fantastic experience that makes our customers happy. More about you We love people that care about putting customers first. You have experience working closely with customers, are thrilled to listen to them tell you about the awesome things they are working on. You're extremely empathetic; you care about what customers need and want to help them achieve their goals. You have 2-4 years of experience in a similar role, have excellent writing and communication skills, are awesome at building strong relationships with people from every walk of life. We're excited to talk to people who have have strong analytical and reporting chops, and can easily manage multiple projects simultaneously. We'll be jumping up and down with excitement if you also have experience working with a B2B customer community, have used Atlassian software, enjoy being almost obnoxiously organized, and have a strong interest in advancing your career in the Community Management field. If you are the person your friends always turn to when it's time to plan the annual group camping trip, we want to hear from you. If you have an affinity for list-making and crossing things off of that list fills you with inexplicable joy, we want to hear from you. If you love cheesy puns, we want to hear from you. If you are interested in rolling up your sleeves, building something awesome, and learning a ton while doing it, we want to hear from you. More about our team So here's the deal-- working with the Atlassian community is the best job ever (we might be a little biased). Our team gets to speak daily to our quirky, hilarious, tech savvy customers that are working on some of the coolest projects you could ever imagine. The Community team works with many of the teams at Atlassian, most closely with our Marketing, Customers for Life, and Product teams. You'll be in Austin, and your manager will be in San Francisco. So we're looking for a pro-active self-starter that can keep on top of your project deadlines and quarterly goals. In the last eight months, the Community team has completely rebuilt the infrastructure that supports our Atlassian User Groups allowing us to scale, track, and improve our customers' experience. We want to continue building the program and improve the effectiveness of what we do. This team thrives on communicating seamlessly with one another, being open and direct, and working together to produce results that make us proud. More about the perks Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique ShipIt days, a company paid trip after five years and more. More about Atlassian Software is changing the world, and we’re at the center of it all. With 37,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. Atlassian. Powered by You. But Wait, There’s More... You can learn more about our global community by checking out the Atlassian User Group website here.

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