[Atlassian] Customer Advocate

Apply on company website

Customer Advocate
Location:	Amsterdam
Job Code:	QHP-680
# of openings:	1
Description
If you enjoy putting yourself in your customer’s shoes (no matter how big or small!), love solving issues, and thrive on variety, the Customer for Life team is the place for you. One part brand champion and one part problem-solving guru, as a Customer Advocate you will focus on resolving licensing, pricing and account management issues for new and existing customers (and creating a great experience for them while you’re doing it). Customer Advocates also drive Internal processes and automation improvements, along with collaborating with development teams to deliver customer feedback for better products. At Atlassian, we eat our own dog food: We recently transitioned from our old helpdesk tool to our own JIRA Service Desk, so you’ll live and breathe our flagship product every day. More about you We’d love to talk if you have a background in B2B or B2C customer service, email help desk and phone support, and have experience with high volume and support loads. You’ll also need your fair share of energy, empathy, and like any customer-facing job—a dollop of true grit. We want you to be comfortable with change, unafraid to take a few risks, speak up to make things better, and last but not least, you must like to have a little fun at work. Fluency in English in combination with French or German is a must for the role. More about our team You’ll be working with different customers every day, not to mention collaborating with teams, both across the office and the globe. Our team loves swapping stories and dropping knowledge about awesome customer conversations all to contribute to ways we can create a better customer experience. We promise you’ll never be bored. More about the perks Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage for you and your family, 401k matching and more. More about Atlassian Software is changing the world, and we’re at the center of it all. With more than 35,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. Atlassian. Powered by You.

Apply Permalink