[Atlassian] Development Manager - Escalation

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Development Manager - Escalation
Location:	Sydney
Job Code:	QHP-1372
# of openings:	1
Description
If you are passionate about working with smart teams across multiple departments to produce higher quality software products then this role could be perfect. This role is part of our Enterprise Support team which is focused on providing the best support and product experience to our largest customers. The Development Escalation Manager coordinates root-cause analysis and fixes for complex issues reported by our top enterprise customers. In this role you will be the 'jesus bolt' that ties together a team of developers with members from each of the Atlassian product teams. You will drive this cross-product team to deliver resolutions for customer issues that our level III support teams could not resolve. The Development Escalation Manager is critical in guaranteeing customer satisfaction, product quality, and ongoing customer success with Atlassian products.  You will be a key driver for product improvement, application performance, and corporate change. If you love the thrill of leading teams to build and harden amazing products that our customers, like Tesla, NASA or Cochlear use to advance humanity and enjoy the challenge of solving complex technical and people problems, then the Development Escalation Manager position may be the perfect opportunity for you. More about you We’d love you to have that perfectly blended technical knowledge from an education in computer engineering, computer science, or engineering along with a solid background in production support, development, or services roles.   Development Escalation Managers at Atlassian typically have prior experience in a development team senior lead position working on shipping products, have been in a technical program management position, have managed a team of Level III support engineers, or been an escalation manager for enterprise level products.  It would be a plus if you have experience with enterprise-level software solutions or with Atlassian specific products. You are principled and at the same time pragmatic, asking tough questions when necessary. It is important to be a mix of strong people skills, project skills, and technical skills.  You naturally work cross functionally, debating ideas with both developers and non-technical people. You have a strong ability to prioritize work and assess risk, all the while driving to deliver a high quality customer experience. More about our team The team is filled with top-notch technical individuals that are excited to be building a new service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We enjoy problem solving, digging into complex issues, and actively championing for customers within Atlassian. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.  We believe we can add significant value to the business by listening to the customer's experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organization. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers. More about the perks Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of free food and drinks (including our famous 'Charlies Bar'), ergonomic workstations with Aeron chairs, unique ShipIt days, a company paid trip after five years and more. More about Atlassian Software is changing the world, and we’re at the center of it all. With over 37,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. Atlassian. Powered by You. But Wait, There’s More...

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