[Atlassian] Renewals Specialist

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Renewals Specialist
Location:	Amsterdam
Job Code:	QHP-700
# of openings:	1
Description
Are you passionate about turning customers into loyal fans? Do you want the opportunity to work with a fast-growing company and to help fuel its success by keeping existing customers for life? Atlassian is looking for a new rockstar to join our Renewals (aka Loyalty Advocates) team! This opportunity is perfect for someone with an unmatched passion for understanding customer’s needs and connecting the dots to make them continuously successful with our software and happy with our services. If you have experience selling software maintenance renewals & upgrades, if you can thoughtfully engage existing customers by phone and email, if you are creative and analytical, we want to talk to you! What you'll do  Increase the software maintenance renewal rate through effective inside sales techniques Improve our understanding of why some customers stay and some customers churn in order to drive improvements in tactics and strategy Maintain deep understanding of product updates and new offerings and articulate those improvements to customers Track sales activities, customer data and customers' status within internal systems (Salesforce.com) Increase customers' awareness of Atlassian product portfolio to drive cross-sell and up-sell What you have: Inside sales experience Proven ability to understand technology, and clearly articulate the value proposition to the customer Ability to establish rapport and build relationships over the phone Strong attention to detail, polished verbal/written communication skills Dedication to continuous improvement A strong customer service ethic experience with SFDC (salesforce.com) English + fluency in French. You would be a perfect fit if... You have sold maintenance renewals, upgrades and other portfolio products to existing accounts via outbound phone calls and emails You have consistently met or exceeded your goals - but your main focus is always on driving value for the customer You have experience with managing sales funnel and sales opportunities within salesforce.com platform  You know what it takes to champion the needs of the customers (particularly in relation to popular feature requests) You are articulate, sharp and engaging Your Dream Job? Atlassian is a terrific place to work. Great products and a fantastic reputation in business and tech have brought in over 20,000 enterprise customers globally, including NASA, Sony, and the United Nations. With offices in Sydney, San Francisco, Austin and Amsterdam we are growing fast and full of opportunities. We are building a different kind of software company: one that listens to client needs, values innovation and solves customer problems with brilliant simplicity. If you start your career with Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.  We live our values and we value our people. You will work in an open-plan office filled with lots of natural light and a customized, ergonomic work station. Our culture is vibrant and unique; our office is open, collaborative and playful. Maybe you'd like to participate in a lunchtime ping pong game? If hunger strikes, head to the kitchen for drinks, fresh fruit, snacks and more. We know that people work harder when they play hard too, so it's your choice how you'll make Atlassian a great place for you to work. Check out a short video created by Atlassian staff on our values. Also, look through our website to find out more about life at Atlassian. Extras Reports to: Loyalty Advocates manager Qualifications: Minimum of 3 years experience in inside sales, customer success or similar roles Professional maturity, integrity, discipline and a positive attitude Excellent verbal and written presentation skills Intelligent, strong attention to detail, independent thinker Analytical and problem solving skills Desire to work in a rapid growth environment and open to taking on new responsibilities Bachelor's Degree Creativity and a sense of humor Internal Contacts: Customer Advocates, Experts Team, Product Advocates, Marketing, all of Customers For Life departments Job Competencies: This is what we look for in every Atlassian Get It Done (Initiative) Think Like An Engineer (Analytical) Be David, Not Goliath (Innovative) There is No I in Culture (Teamwork) You Are Our Ambassador (Communications) Legendary Service (Customer Service)

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