Atlassian enables the potential in every team to advance humanity through the power of software. We are seeking a talented individual to join our Corporate IT team in the role of Workplace Systems Engineer, based in San Francisco USA. Responsibilities The successful candidate will form an integral part of Atlassian, focusing on delivering technical solutions and standards to Atlassian offices globally. Workplace engineers are highly technical people who thrive in complex, fast-paced and collaborative environments and work closely with senior managers, architects, engineers and service owners to ensure reliability and sustainability of Atlassian's corporate IT infrastructure. You will play an important role in our future. You will be directly accountable for:
- service delivery, design and transition of corporate IT solutions globally
- continuous improvement of the environments; optimising based on business, compliance and security needs
- developing, coordinating and delivering global projects, and building the business case to support them
- investigating performance and stability issues (support)
- scheduling and coordinating maintenance for critical systems (change management)
- developing and adhering to procedures, policies and standards helping to achieve business velocity without sacrificing service quality
Reports to:
- Workplace Engineering Manager
Key Results Area:
- Quality and innovation
- Part of a productive, global IT Team
- Delivery of simultaneous projects in an Agile fashion
- Customer satisfaction and solution supportability
- Co-operation and collaboration with other teams and departments
- Maintain professional development
Key Skills:
- Ability to work autonomously yet collaborate in cross-functional team environments.
- Data driven decision-making, through collection, collation and processing of large volumes of information.
- Ensure business continuity (BC) through backups, DR processes and data security.
- Willingness to deliver on the agreed service levels across supported services and escalated support.
- Develops and Implements daily, weekly, and monthly maintenance routines to insure network and systems health.
- Ensures that all policies and procedures in the operation are followed in accordance to the set procedures.
- Maintains global standards for Active Directory implementations, including DNS conventions, replication, and health.
- Maintains global standards for networking configurations, including topologies, addressing spaces, Wi-Fi, and VPN.
- Maintains all local and remote Corporate network, server, and storage hardware and software.
- Develops and maintains standards for server rooms, network closets/cabling, and colocation facilities.
- Optimises networks, servers, and storage environments for maximum performance and reliability.
- Working knowledge of IP phone systems such as Asterix, ShoreTel or Cisco call managers.
- Ability to carry out monitoring and performance analysis using Nagios, Cacti, Munin, CollectD or similar.
- Provides hands-on leadership and development to local and remote engineers.
- Excellent written and verbal communication.
- Superior time management skills.
Additional highly regarded skills and experience:
- Experience with network firewall design, maintenance and administration
- Qualified in Cisco networking products
- Highly competent with Linux/Ubuntu
- Good knowledge of Active Directory
- VMware skills also well regarded
- Experience with Atlassian products a plus!
- Working within Agile methodologies
- Familiarity with the IT Service Management & the ITIL Framework
Competencies: This is what we look for in every Atlassian:
- Get It Done (Initiative)
- Think Like An Engineer (Analytical)
- Be David, Not Goliath (Innovative)
- There's No I in Culture (Teamwork)
- You Are Our Ambassador (Communications)
- Legendary Service (Customer Service)
Typical experience
- 3+ years in a similar role
- Experience working as part of a geographically dispersed team
About Atlassian At Atlassian, our users come first, and the IT SysAdmin team is at the heart of that promise. We implement solutions that transform the way our clients do business. Whether working on our cloud systems, researching the latest in computer technology or keeping Atlassian's internal systems humming, Atlassian's rely on us to keep things running. Open Company, No Bullshit Atlassian embraces transparency wherever at all practical, and sometimes where impractical. All information, both internal and external, is public by default. We are not afraid of being honest with ourselves, our staff and our customers. Build with Heart and Balance Everyday we try to build products that are useful and that people lust after. Building with heart means really caring about what we're making and doing–it's a mission, not just a job. When we build with balance we take into account how initiatives and decisions will affect our colleagues, customers and stakeholders. Don't #@!% the Customer When we make internal decisions we ask ourselves "how will this affect our customers?" If the answer is that it would 'screw' them, or make life more difficult, then we need to find a better way. We want the customer to respect us in the morning. Play, as a Team We want all Atlassians to feel like they work with Atlassian, not for Atlassian. We think it's important to have fun with your workmates while working and contributing to the Atlassian team. Be the Change You Seek We think Gandhi had it pretty right when he said "We need to be the change we wish to see in the world". At Atlassian we encourage everyone to create positive change–we're constantly looking for ways to improve our company, our products and our environment. Perks of the Trade:
- Fully stocked kitchen. Food, beer, Red Bull, and other essentials.
- An office Xbox. With Rock Band. And more.
- Aeron chair and any other ergonomic accoutrements you need.
- After 5 years we'll give you $3,000 to take a vacation.
- 5 days paid leave per year for volunteer or charitable work.
- Choice of MacOS, Windows or Ubuntu operating systems.
- Competitive salary and salary packaging.
- Workplace flexibility.
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