Box Retain Manager
In a SaaS company, customer retention is one of the primary drivers of business performance. As a Manager of the Box Retain team, you will be working directly with executives and key senior leaders on critical business opportunities that have a positive impact on our customers. You will work cross-functionally across Product, Sales, Customer Success, Finance, Business Development, and Marketing to identify and drive business initiatives to improve customer retention. This includes opportunity identification, business plan development, project management with cross-functional working teams, and syndication with executives as required. This is an entrepreneurial opportunity for someone who is impact driven and has a go-getter mindset.
Responsibilities
- Develop highest-impact strategies for how to retain customers (opportunity identification + business case development)
- Manage the end-to-end, innovative approaches to test, fix, or implement them
- Gather and lead cross-functional teams to make it happen
- Support Box Retain program analytics, reporting and overall project management
- Communicate results and insights with senior leaders (through live discussion and ongoing analysis/reports)
Qualifications
- BA/BS degree in a technical or quantitative/business-oriented field or equivalent practical experience
- MBA preferred
- 3+ years experience in management consulting, investment banking, corporate strategy, or equivalent project management experience in a technology/SaaS company.
- Experience managing and developing other individuals.
- Experience developing analytical models to facilitate communication with senior stakeholders
- Superior problem-solving and project management skills
- Demonstrated ability to present to senior-level executives
About Box: Box provides a secure way to share content and improve collaboration on any device. Desktop, tablet or mobile. From huge corporations to mom and pop stores, Box believes technology should never limit anything you do. Businesses of any size can be more productive, inventive and powerful on Box. The company is well funded by top VC firms like Andreessen Horowitz, Draper Fisher Jurvetson and U.S. Venture Partners. Box is proud to be on Forbes’ list of America’s Most Promising Companies, is used in 240,000 businesses - including 99% of the Fortune 500 – and is the go-to product of 27 million people.
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