Job Application for Customer Engagement & Analytics Manager at Twilio

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About us:

• Twilio is migrating the communications industry from its 150-year-old legacy in hardware to its future in software. With our cloud communications platform, we fundamentally change how businesses build solutions for their communications needs.
• Twilio has virtualized the entire telecommunications infrastructure stack into a set of streamlined cloud APIs, introducing agility, global reach and cost savings of flexible, multi-tenant cloud software to the traditionally expensive and slow moving field of telecommunications.
• Hundreds of thousands of developers have incorporated Twilio into their companies and products, deploying everything from complete call centers to work scheduling applications, from mobile marketing and lead management to tools that improve customer security.
• Our customers are the innovators you recognize and respect, from start-ups like Uber, Box and Airbnb, to the agile enterprises including Coca-Cola, the Home Depot, Alaska Airlines, Walmart and more.
• Come help us transform this 1.3 trillion dollar industry with the power and flexibility of software.

About the job:

• We are looking for a highly analytical and customer-oriented sales professional.
• As a Customer Engagement and Analytics Manager you will use data to understand and help our large customer base.

 Responsibilities:

• Build and execute scaleable processes. You will build outreach campaigns and work with many of our customers with the objective of reducing churn.
• Become a Twilio product expert. You will develop a deep knowledge of Twilio's product so that you can solve customer problems.
• Create great customer experiences. Do business reviews to ensure that our customers are happy on our platform.

 Requirements:

• You are a tech-savvy people person who learns fast and thinks on your feet. You love working with customers  -- listening to them and solving problems.
• You are voraciously curious. You are passionate about understanding the problems our customers care most about and are excited about pursuing continuous education of Twilio’s ever-evolving platform.
• You are analytical and detail oriented.  You can collect data and quickly make decisions about next steps in the sales process. You are comfortable making data-driven decisions.
• You are an intelligent and ambitious go-getter, and you’re excited to develop your technology sales skills working with a fast growing company with real traction in the marketplace.
• You’re ready to roll up your sleeves to get stuff done, doing whatever it takes to retain and delight a customer. You’ve admired the Nordstrom, Apple, and Zappos service ethos.
• You have a bachelor’s degree from a top tier university and 2+ (customer retention experience OR sales ops/consulting background)

 Bonus points:

• You’ve won awards for being awesome in some way.
• Leadership experience of some variety, such as starting a business or leading a team or club.
• A can-do "make it happen" attitude; you are comfortable making decisions with little supervision or direction.

 Perks:

• Competitive benefits, including medical, dental, vision, 401k and life insurance.
• An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
• Pre-tax commuter benefits.
• Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers.
• Excellent gear (we ❤ Apple computers and big monitors — two if you need 'em).
• A strong belief in life/work balance.

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Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.