Job Application for Director of Sales Engineering at Twilio

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About us:

• Twilio is migrating the communications industry from its 150-year-old legacy in hardware to its future in software. With our cloud communications platform, we fundamentally change how businesses build solutions for their communications needs.
• Twilio has virtualized the entire telecommunications infrastructure stack into a set of streamlined cloud APIs, introducing agility, global reach and cost savings of flexible, multi-tenant cloud software to the traditionally expensive and slow moving field of telecommunications.
• Hundreds of thousands of developers have incorporated Twilio into their companies and products, deploying everything from complete call centers to work scheduling applications, from mobile marketing and lead management to tools that improve customer security.
• Our customers are the innovators you recognize and respect, from start-ups like Uber, Box and Airbnb, to the agile enterprises including Coca-Cola, the Home Depot, Alaska Airlines, Walmart and more.
• Come help us transform this 1.3 trillion dollar industry with the power and flexibility of software.

About the job:

• You will lead the teams that foremost help Twilio customers and prospects to comprehend and envisage Twilio-powered systems. You will provide coaching and management and in doing so, you will nurture a solid, high-performing team that delivers a world-class pre-sales consultation experience.
• You will own overall responsibilities for pre-sales training and education, building a culture of continuous learning.
• You will find ways to do more with less and own the processes and tools that allow Twilio Pre-Sales Engineers to make customers successful more quickly and with improved consistency.
• Partnering with Twilio’s sales teams and respective managers will be essential as you work toward creating an effective customer on-boarding process that prioritizes customer innovation.
• You will continuously develop standardized forms of measurement for individual contributors and use these measures as part of an overall strategy to motivate Pre-Sales Engineers at various stages of their career.
• You will be actively involved in sales strategy during Twilio’s continued expansion into new global markets.

Requirements:

• 10+ years of working and leading in high growth, global technology companies.
• An operationally focused executive.
• A leader. You enjoy working with teams, setting priorities and providing constructive management feedback. You are known for building cross-functional relationships and are comfortable making difficult decisions when necessary.
• Experienced at building high-performance pre-sales organizations.
• Outstanding experience in the field of cloud software development and deployment.
• A good understanding of Twilio’s value proposition. You will credibly evangelize organizational transformation via software to technical leaders at Fortune 1000 companies.
• In addition to having a software mindset, you possess specific skills that empower your thought leadership in the fields of scalable Web architecture and distributed systems and/or telecommunications.
• You are comfortable in a modern cloud software environment and can gain the respect and support of Twilio's Engineering and Product teams.

Perks:

• Competitive benefits, including medical, dental, vision, 401k and life insurance.
• An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
• Pre-tax commuter benefits.
• Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers.
• Excellent gear (we ❤ Apple computers and big monitors — two if you need 'em).
• A strong belief in life/work balance.

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Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.