About the Position
We are currently looking for a Live Chat Operative to reach out to customers signing up for Moz Pro and help them get started. You will serve as a product advocate for customers and assist customers that are learning Moz’s products.
Requirements:
- 2-3 years customer service experience required
- Proficient at writing and speaking English
- Able to type 60+ words per minute
- High school or equivalent required; college degree/some college a plus
- Able to respond quickly and accurately to customer inquiries via the live chat program
- Able to navigate through several web applications simultaneously
- Maintain up-to-date product knowledge
- Able to research customer pain points and make suggestions based on their interests
Spend your time…
- Helping our 20k+ customers use Moz Pro to build their businesses
- Helping people set up their Moz accounts
- Welcoming new customers to Moz
- Introducing people to the best marketing and learning resources provided by Moz
- Building long-term customer relationships
- Helping people with sales and billing questions
$16/h for 40 hours a week. Shift includes start time of 6 a.m. M-F.
About Moz
We build analytics software that gives our users the technical edge towards better marketing on the web. We are dedicated to the future of marketing analytics. We’re obsessed with it. We’ve been at it for over a decade and we’re in it for the long haul. We’re a leader in our space, growing fast and receiving frequent recognition for our accomplishments (2014 lists include: Inc 5000, Deloitte Fast 500, and the Puget Sound Business Journal's fastest growing private companies).
Behind our software is a sea of Mozzers with a wide array of personalities, experiences, and expertise. We’ve worked hard and deliberately to build a cultural roadmap. It’s not just about ping pong games and company parties (though we have those, too!). Learn more about it below before you apply:
- TAGFEE is the glue that holds us together and binds how we do everything at Moz. As Mozzers, we aspire to live and breathe these values.
- We make the web a better place: (http://moz.com/about) and this is how we do it: (http://moz.com/products).
- Not convinced we are awesome yet? Check out our video “Why we love Moz” and our amazing benefits package.
Sneak Peak at the Goodies
- Competitive salary, 401K, stock options
- Generous time off plus $3,000 per year towards your vacation!!
- Home internet and transportation subsidies
- 150% charitable donation match
- And so much more (feel free to grill us about the rest in the interview!)
Why Moz? Because we love what we do.
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