NOC Engineer (Austin, TX)
Box is looking for a NOC Engineer to join our Operations Center Team and support an amazing product. It is the responsibility of the NOC Engineer to monitor, troubleshoot, and resolve issues that affect the availability and quality of our platform. You will employ investigative and troubleshooting skills to identify, isolate, and resolve routine to very complex system and network issues. You will perform maintenances to help ensure the health of our services. You will need to communicate with technical staff to ensure issues are resolved in a timely and efficient manner. The ideal candidate will be team-oriented and have very strong technical, communication, and organizational skills within a fast-paced and exciting environment. The ideal candidate should be passionate, creative, flexible, have a strong work ethic, and enjoy solving technical issues.
RESPONSIBILITIES
- Working with NOC related tools and monitoring applications.
- Monitoring and basic troubleshooting a network equipment.
- Perform maintenance tasks on production servers.
- Communicate with internal groups to report or resolve service issues.
- Work with third-party providers to to help identify issues affecting our services.
- Paging on-call personnel as needed.
QUALIFICATIONS
- Experience maintaining Linux servers in a production environment.
- Experience with configuration management systems preferred, but not required.
- Knowledge of PC hardware and the ability to diagnose and troubleshoot issues.
- Knowledge of TCP/IP, HTTP, DNS and other protocols.
- Exceptional interpersonal, communication, initiative and leadership abilities.
- Effective analytical, planning, organizational, and documentation skills.
- Ability to learn new skills and techniques while on the job.
- Passion for Cloud technologies.
About Box: Box provides a secure way to share content and improve collaboration on any device. Desktop, tablet or mobile. From huge corporations to mom and pop stores, Box believes technology should never limit anything you do. Businesses of any size can be more productive, inventive and powerful on Box. The company is well funded by top VC firms like Andreessen Horowitz, Draper Fisher Jurvetson and U.S. Venture Partners. Box is proud to be on Forbes’ list of America’s Most Promising Companies, is used in 240,000 businesses - including 99% of the Fortune 500 – and is the go-to product of 27 million people.
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