Mandrill Technical Support Analyst
We're growing quickly, and looking for enthusiastic problem solvers with a contagious passion for empowering our users. As a Mandrill Technical Support Analyst, you'll be the ultimate problem solver. You'll answer straightforward questions, but also enlighten and guide users so they're getting the most out of Mandrill based on their individual needs. You'll help users at all stages—from onboarding to advanced troubleshooting—and you'll help our support team identify trends, improve and optimize processes, and contribute to both internal and external documentation. We support users around the world, so early birds, night owls, and weekend warriors are welcome. We allow for flexible hours and some telecommute options, but you need to be in the Atlanta office most days.
Requirements
- 1-3 years experience in high-volume technical support (strong plus if you’ve supported software, SaaS, or email products)
- Comfortable and well-versed in email and phone etiquette
- Excellent writing and verbal communication skills
- Independent and self-reflective learner - you have a voracious appetite for learning new things and dive in to new problems enthusiastically
- Detail-oriented
Pluses
- Familiarity with programming logic, or one or more programming languages (or willingness to learn)
- Familiarity with email delivery, SMTP, and/or HTTP-based APIs
- Night owls and weekend warriors
About Mandrill
Mandrill is an email infrastructure service that operates as a startup within MailChimp. Based in Atlanta, Mandrill is trusted by over 250,000 users. Mandrill is a scalable and affordable email infrastructure service, with all the marketing-friendly analytics tools people expect from MailChimp.
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