Join us! First step: Check out this video created by Atlassian staff on our values. Done? Liked what you saw? Then read on! Atlassian is a terrific place to work. Great products and a fantastic reputation in business and tech have brought in customers globally, including NASA, Sony, and the United Nations. With offices in Sydney, San Francisco, Austin and Amsterdam, we are growing really fast and are full of opportunities! We are a different kind of software company: one that listens to client needs, values innovation and solves customer problems with brilliant simplicity. If you start your career with Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. Keyword: Trust. We live our values and we value our people. Just to name a few of the many great perks you'll find:
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An open-plan office filled with lots of natural light and a customized, ergonomic work station.
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Our culture is vibrant and unique; our office is open, collaborative and playful. Maybe you'd like to participate in a lunchtime ping pong game?
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If hunger strikes, head to our fully stocked kitchen!
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Weekly happy hours, flexibility, yoga classes, bike repairs, a beautiful view of the Amsterdam canals, and much more.
We know that people work harder when they play hard too, so it's your choice how you'll make Atlassian a great place for you to work. Take a look through our website to find out more about life at Atlassian. So, are you the go-to person for technical support when nobody else knows what to do? Do you love solving the deepest, gnarliest tech problems out there? Can you manage a team through a critical incident like a pro? Do you have relationships with customers where they ask for you by name? If so, our Enterprise Senior Support Engineer role is for you! Main Activities:
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Get to know one of our product families in depth, and the entire suite at a basic level
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Solve complex technical support tickets for our biggest Enterprise customers
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Work internally with development, product management, technical account management, and at times our executive team on escalation and relationship management.
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Resolve customer issues both directly, and permanently through influencing and driving change in our products
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Possibly create fixes directly into our product code, when it makes sense to do so
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Onboard customers and provide health checks to proactively prevent issues
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Replicate and debug product and environment issues to verify product related bugs, fix the bugs and provide patches where feasible
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Create and curate knowledge-base articles and documentation to help customers help themselves.
Key Skills: To perform this job successfully, an individual should meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Excellent written and verbal communication skills
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Relationship management, including management leaders in customer teams
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Demonstrated ability to detect and diagnose technical issues effectively and efficiently and learn new technologies as required
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Performance debugging experience, including Java thread dump and heap dump analysis experience
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Database and SQL debugging experience.
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Application Servers (Tomcat, Apache) & Operating Systems knowledge (Linux / Windows)
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Front-end debugging and coding experience (javascript, html and css)
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Keen drive for urgency and "get sh!t done" attitude.
Preferred Skills:
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Java development experience, ideally using the Atlassian SDK or writing Atlassian add-ons
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Experience running or active involvement in projects work (eg: Coding/Scripting, Project Management, BA)
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Typical Experience:
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Bachelor's Degree in Computer Science/Information Technology or equivalent demonstrated experience
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3 years support/sysadmin employment history supporting the environment for critical production systems
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3 years 3rd/4th level technical support in a B2B environment
But hey, wait! Do you feel you are the right person for the role but lack a couple of the technical skills?
We want to hear all about it. |
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