[Atlassian] Information Experience Designer

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Information Experience Designer
Location:	Sydney
Job Code:	1903
# of openings:	2
Description
Summary: Words. Anyone can write them. We're looking for someone that can wield them.  At Atlassian, we look at things differently, and that includes the way we communicate technical information to our customers. We know that good writing and software documentation are often not synonymous and are on a mission to change that. We’re on the hunt for a Technical Writer that is passionate about crafting clear, relevant communications that resonate with and respect the user. You’ll deliver a great experience for customers as they discover, use, and retain our product information. This role actively collaborates with marketing, development, training and support teams to make sure that all of our technical communications have a holistic approach. A big part of your job will be designing both a stellar content strategy and information architecture and then developing it to scale on various related projects. You’ll also be testing and validating our existing content and finding ways to improve it. We’re serious about changing documentation: We also will look to you to recruit and train like-minded writers that also want to improve the state of documentation.   More about you This job is for someone who thinks bigger than traditional software documentation. You can explain complex features within tiny amounts of product real estate and communicate value in a compelling, clear and effective way. If you have the following traits you will be a great fit: a knack for creatively engaging with audiences (no “me too” stuff), a need to work in a fast-paced environment, excellent project management skills, an ability to challenge yourself and others, and a love of using data to create better results.   What you'll do: Deliver a great customer experience for finding, discovering and retaining information. Write great content that respects and resonates with our customers. Design the content strategy and information architecture that allows the production of great content to scale. Engage with marketing, development, training, design, development and support teams to collaborate on a holistic information experience for our customers. Test and validate existing content. Continually experiment and find new ways to improve it.   You're a good fit if you: Are passionate about communicating information and frustrated with the state of software help and knowledge. Are a motivated, pragmatic and creative self-starter who is passionate to empower customers. Know that to engage an audience requires creativity and you relish working in a fast-paced agile environment. Have excellent prioritisation and project management skills. Have experience collecting and understanding analytics and want to make a difference. Show us something: Along with your resume, send or point us to an example of great documentation that you've created.   More about the perks Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favourite cause, plenty of food and drinks (including beer), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage and more.   More about Atlassian Software is changing the world, and we’re at the center of it all. With more than 35,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.   More about our team   We understand that the right words, delivered in the right way, can change minds, spark ideas, solve problems, open doors, avoid trouble, form bonds, create joy, rescue, reassure and unlock tremendous potential. As such you have the ability to work with the majority of the Atlassian family, please review the following YouTube clips: Engineering: http://youtu.be/lP3QbqY8Pyc Product: http://youtu.be/XkUyyIGHj5U

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