[Atlassian] Operational Excellence Leader

Apply on company website

Operational Excellence Leader
Location:	Amsterdam
Job Code:	QHP-1400
# of openings:	1
Description
Do you want to have the freedom to be creative and become a thought leader? Do you want to play a pivotal role in exponentially scaling Atlassian's operations, in particular its legendary service? Do you want to work on challenging, transformative projects that boost business performance and customer satisfaction? Then read on! The customers for life department (C4L) is looking for an passionate leader to drive lean innovation through the operations team with quick iteration and ruthless prioritization of initiatives that identify and remove waste. This role will enable the continuous improvement and evolution of the strategy, culture, frameworks, communications, and promoting the program across the operations department. In this position you will provide coaching and direction to lean resources in developing and executing the Operational Excellence strategy. Furthermore you will focus on relentless execution and continuous incremental improvement to ratchet big gains via many small gains. The operational excellence leader will work within a small operational excellence team who are responsible for taking our fledgling efforts in lean innovation to world class levels. More about you Ideally you have a Lean / Six Sigma certification at a Black Belt level and 5+ years of experience in implementing strategic plans for continuous improvement in support, services and IT operations that made a measurable impact on business performance. You are also a self starter who can work remotely without on-site leadership (your boss may be on another continent) and you are able to work in different locations when needed and drive the operational excellence strategy across different cultures / time zones. In order to truly succeed, you will need to have the skills to lead, coach and support in building a culture of lean throughout the customers for life teams by empowering them with knowledge, processes, resources and the discipline to execute. You will have previous experience in designing and implementing experiment frameworks and lean programs in service/operations that allow operational teams to rapidly and cheaply prototype ideas and roll out successful improvements globally. More about our team You will be part of the newly created Operational Excellence team within customers for life. This team is a small (5) highly experienced team driving LEAN principles throughout operations. We have Operational Excellence leads in each of our core locations (Kuala Lumpur, Austin, Sydney, Amsterdam). Each lead will be driving both the execution of projects and capability transfer of knowledge to our operations team members. Amsterdam is our central hub for Operational Excellence and this role will create and deliver the key elements of the operational excellence capability program. More about the perks Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, unique ShipIt days, a company paid trip after five years and more. More about Atlassian Software is changing the world, and we’re at the center of it all. With 37,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Apply Permalink