New Relic
Technical Customer Success Manager
San Francisco, CA
New Relic’s customer base is growing at a blazing fast rate; we currently have 90,000+ actively connected accounts. Our Customer Success Organization is tasked with ensuring that each customer has a wildly successful relationship with New Relic.
We are doing an amazing job already (check out some of our customer’s tweets - http://newrelic.com/about/customers), we need your help to continue this great work and to continue to grow our business.
We are looking for high-energy and passionate individual to join our growing Customer Success team. You understand the value of nurturing customer relationships; you advocate the principle of a virtuous cycle of customer success and improved revenue performance. If you love working with customers and have thrived in a role like this before, then we want to talk to you!
This role will engage with customers post-sales, drive user adoption and satisfaction ensuring high retention. You will work with customers to deliver an exceptional onboarding experience, realize the full value of New Relic and ensure that they achieve success in their business goals.
Responsibilities
Experience
A little about us:
New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications.
New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2013 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.
Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, stock options and big-company benefits (medical, dental, etc) -- all while maintaining the energy, agility, and fun of a start-up. We can help with relocation and are open to H1-B transfers.
New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!
Technical Customer Success Manager
San Francisco, CA
New Relic’s customer base is growing at a blazing fast rate; we currently have 90,000+ actively connected accounts. Our Customer Success Organization is tasked with ensuring that each customer has a wildly successful relationship with New Relic.
We are doing an amazing job already (check out some of our customer’s tweets - http://newrelic.com/about/customers), we need your help to continue this great work and to continue to grow our business.
We are looking for high-energy and passionate individual to join our growing Customer Success team. You understand the value of nurturing customer relationships; you advocate the principle of a virtuous cycle of customer success and improved revenue performance. If you love working with customers and have thrived in a role like this before, then we want to talk to you!
This role will engage with customers post-sales, drive user adoption and satisfaction ensuring high retention. You will work with customers to deliver an exceptional onboarding experience, realize the full value of New Relic and ensure that they achieve success in their business goals.
Responsibilities
- Work with customers to ensure onboarding, user adoption, retention and overall success
- Impart technical leadership & direction on all aspects of New Relic’s products & services
- Assist in training customers on using New Relic to troubleshoot real time performance issues
- Track accounts to identify churn risk and work proactively to eliminate that risk
- Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering etc.
- Function as the voice of the customer and provide internal feedback on how New Relic can better serve our customers
- Maintain & gain knowledge of the languages & technologies supported by New Relic
Experience
- 5+ years relevant work experience preferably with a professional IT services company or software provider
- Experience successfully managing customer engagements to completion and customer satisfaction
- Proficient understanding of Web/Mobile app development & architecture
- Good understanding of at least one of the programming languages (Java, .Net, Ruby, nodeJS, Obective-C, Java-Dalvik)
- Strong ability to align technical concepts & features to business needs
- Bachelors Degree in Computer Science or equivalent
A little about us:
New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications.
New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2013 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.
Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, stock options and big-company benefits (medical, dental, etc) -- all while maintaining the energy, agility, and fun of a start-up. We can help with relocation and are open to H1-B transfers.
New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!
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