Why is Trust & Safety important at Airbnb?
As a leader in the sharing economy, Airbnb is on the cutting edge of Trust & Safety. Our hosts are opening their homes to travelers from around the world, and our Trust and Safety team works to build a foundation of trust in our community that makes it all possible.
The Trust & Safety team takes on unique challenges that are both online and offline. We must be vigilant of online marketplace risks while also facilitating experiences happening offline in over 34,000 cities. Our team must deter, detect, and defuse potential bad actors that attempt to take advantage of Airbnb and its users.
We balance a fine line of introducing sufficient friction while providing a great user experience. We build fraud detection and machine learning algorithms, checkpoint and identity flows, internal operations tools, and much more (most of which cannot be divulged here). If you enjoy working with massive data sets and constantly evolving problems, then you’ve found the right place.
What are examples of work that Trust & Safety engineers have done at Airbnb?
- Verified ID is a product feature that serves as evidence of presence in the online and offline world, acting as a badge of trust in our community.
- We’ve built machine learning pipelines which process large sets of data to identify and mitigate bad actors.
- Engineers on the team have the opportunity to own large pillars/problem spaces by defining goals and solving broad problems as if they were an entrepreneur.
- We empower our team of Trust and Safety Investigators by creating powerful tools to help them respond both reactively and proactively to situations at scale.
- We partner closely with data scientists to build fraud models that operate on top of highly performant Java services.
- We optimize advanced queueing strategies that power our backend topology of intelligent services.
The following are some examples of profiles that are relevant to us:
- Ruby-on-Rails in production environments
- Strong Java experience
- Experience building highly available, scalable, distributed systems
- Exceptional proficiency using HTML/CSS/Javascript/AJAX
- Demonstrated design and UX sensibilities
- Rigor in A/B testing, automated testing, and other engineering best practices
- Deep understanding of relational database schema design and performance tuning
- Strong background in algorithms with a focus on applied problem solving
Benefits
- Stock
- $2000 yearly employee travel coupon
- Competitive salaries
- Paid time off
- Medical, dental, & vision insurance
- Life & disability coverage
- 401K
- Flexible Spending Accounts
- Apple equipment
- Daily breakfast, lunch, and dinner
- Weekly happy hour
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