Description
ABOUT THE ROLE
Centro’s technology team is building web applications for streamlining digital media management. Our customers live in our application eight hours a day, negotiating, analyzing, and reconciling complex deals at blazing speed. We are looking for someone who is passionate about delivering “Raving Fan” service and ensuring the successful use of our software. As a Technical Support Analyst, you will be responsible for troubleshooting customer support requests, maintaining up-to-date product documentation, and providing feedback to improve our products.
IN THIS ROLE YOU WILL
- Troubleshoot, triage and respond to customer inquiries and issues through a variety of channels as a primary priority
- Manage help content, develop training materials and communicate product updates to ensure timely, relevant and accurate information is provided to our users
- Understand all aspects of our products and become the functional domain expert within the team
- Participate in a software development team and ensure a fulfilling customer experience through the design, development and delivery of essential features and high quality software
- Report and resolve inefficiencies in product and process. We are always looking to improve!
IN RETURN YOU WILL GET
- A dedicated team committed to building great products
- Competitive salary, extensive benefits and a work environment that consistently gets rated one of the best places to work
- Annual training budget for conferences, classes, books, etc.
- A highly engaging environment, made up of the most passionate, intelligent, happy, caring and hard-working people around
QUALIFICATIONS
- Experience working in an environment that requires a high sense of urgency
- Embody Centro’s “Raving Fan” ethic and are willing to go the extra mile to satisfy our customers’ needs
- Intellectual curiosity
- Enjoy collaborating with software developers, product managers, and customers to solve real business problems
- Have exceptional written and verbal communication skills
- Are positive, professional, tactful and organized
- 3-5 years related experience
EDUCATION
- Bachelor’s degree in related field
Centro is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability or any other basis protected under the law.
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