[Atlassian] Operational Excellence Leader

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Operational Excellence Leader
Location:	Austin
Job Code:	QHP-1388
# of openings:	1
Description
Imagine a role where... You have the freedom to be creative and become a thought leader You can play a pivotal role in exponentially scaling Atlassian's operations in particular its legendary service You can work on challenging, transformative projects that boost business performance and customer satisfaction Position Summary The customers for life department (C4L) is looking for an passionate leader to aggressively drive lean innovation through the operations team with quick iteration and ruthless prioritization of initiatives that identify and remove waste. This individual will have previous experience in designing and implementing experiment frameworks and lean programs in service/operations that allow operational teams to rapidly and cheaply prototype ideas and roll out successful improvements globally. This role will enable the continuous improvement and evolution of the strategy, culture, frameworks, communications, and promoting the program across the operations department. In order to truly succeed, you will lead, coach and support in building a culture of lean throughout the customers for life teams by empowering them with knowledge, processes, resources and the discipline to execute. The operational excellence leader will work within a small operational excellence team who are responsible for taking our fledgling efforts in lean innovation to world class levels. This individual will join our customers for life team at a really exciting time: Atlassian is growing rapidly year on year and we want to scale smart and do it fast. This is an opportunity to play a major role in achieving that scale. What you'll do: As lean innovation leader, your mission will be: Provide coaching and direction to lean resources in developing and executing the Operational Excellence strategy Develop instrumentation and metrics to drive waste visibility and return on investment (ROI) optimization Data analysis of Net Promoter Scores and determine strategic wins that will increase value for customers Implement nimble systems in a few key areas for frequent, fast and cheap testing capabilities (fail often, but fail fast and cheap) Focus on relentless execution and continuous incremental improvement to ratchet big gains via many small gains Present strategy, key insights, financial and non-financial achievements, quarterly progress updates etc to stakeholders in a compelling manner Build and maintain relationships as well as educate and coach key stakeholders (operational managers, project members, lean champions) to drive engagement and understanding of the Operational Excellence strategy. You would be perfect fit if... You have 5+ years of experience in implementing strategic plans for continuous improvement in support, services and IT operations that made a measurable impact on business performance You have demonstrated experience with contemporary continuous improvement methodologies: Lean as applied to services/startups, Agile, Six Sigma, PDCA, Design Thinking. You can demonstrate experience in instrumentation, creating dashboards that people actually read and take action from, running tons of experiments, providing regular communication updating on progress and other skills required to develop a continuous improvement culture and generate excitement for lean You can demonstrate success in cross functional influence and driving change in a matrixes environment You are a self starter who can work remotely without on-site leadership (Your boss may be on another continent) You are able to work in different locations when needed and drive the operational excellence strategy across different cultures / time zones You are experienced with interpreting data analytics to derive insight and drive customer value You are passionate about the customer and delivering disciplined improvements You have Lean / Six Sigma certification at minimum Blackbelt level Your Dream Job? Atlassian is a terrific place to work. Great products and a fantastic reputation in business and tech have brought in over 20,000 enterprise customers globally, including NASA, Sony, and the United Nations. With offices in Sydney, San Francisco, Austin and Amsterdam we are growing fast and full of opportunities. We are building a different kind of software company: one that listens to client needs, values innovation and solves customer problems with brilliant simplicity. If you start your career with Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We live our values and we value our people. You will work in an open-plan office filled with lots of natural light and a customized, ergonomic work station. Our culture is vibrant and unique; our office is open, collaborative and playful. Maybe you'd like to participate in a lunchtime basketball game? If hunger strikes, head to the kitchen for drinks, fresh fruit, snacks and more. We know that people work harder when they play hard too, so it's your choice how you'll make Atlassian a great place for you to work. Check out a short video created by Atlassian staff on our values. Also, look through our website to find out more about life at Atlassian.

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