[Atlassian] Support Engineer

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Support Engineer
Location:	Amsterdam
Job Code:	QHP-1399
# of openings:	1
Description
Atlassian helps teams turn ideas into reality with JIRA and Confluence - our world class collaboration tools. We're looking for Support Engineers our growing team that has one goal: Making our customers awesome! One of the highest compliments you can get as a Support Engineer is that your customers ask for you by name. If that’s you, let’s talk. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world, and thrive on variety, this job has it all in spades. This isn't your typical Support gig. You will have the responsibility of working with a wide range of customers, from start-ups to large corporations, to help identify and resolve product issues. Atlassian is a growing company and there's a lot of opportunity to work with a broad range of technologies, people and products. Here are just a few of the things you'll get involved in: verify bugs and work with development on delivering fixes, directly influence product direction through customer feedback, collaborate with our global Support team to serve customers worldwide and publish knowledge articles to our customer self-help portal. More about you You’ve hit that sweet spot between technophile and customer-facing whiz. You have charm, curiosity, energy, humor and guts. You have a strong operating systems knowledge (Linux, OS X and/or Windows), experience in a technical support or customer service role, with 1-2 years experience troubleshooting Java/J2EE (or similar) applications, familiarity with databases and demonstrated SQL experience. A BS in Computer Science or equivalent demonstrated experience would be helpful (and bonus points for experience with Atlassian products). Of course with all those great technical skills, it stands to reason you have an awesome customer-service approach, the ability to always remain cool in difficult situations, and possess top-notch written and verbal communication skills. More about our team The Support team is growing by leaps and bounds to keep up with the rapid pace of Atlassian customers, (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal and supporting that in all ways possible. We continually work on projects and collaborate within our group to streamline processes and make it easier for users to have a great support experience with Atlassian. Our team works hard and pitches in when issues arise, but we never forget to have fun (beer pong tournament, anyone?) and celebrate our successes. Even when difficult problems arise (of course they always do in Support), we’re pretty sure you’ll be excited about coming to Atlassian everyday to do this job and to work on this team. More about the perks Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage and more. More about Atlassian Software is changing the world, and we’re at the center of it all. With more than 35,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. But wait, there’s more Find out more about the Support team at Life@Atlassian Support and Customers for Life. Atlassian. Powered by You.

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