Job Application for Head of Talent Acquisition at Twilio

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About us:

• Twilio is migrating the communications industry from its 150-year-old legacy in hardware to its future in software. With our cloud communications platform, we fundamentally change how businesses build solutions for their communications needs.
• Twilio has virtualized the entire telecommunications infrastructure stack into a set of streamlined cloud APIs, introducing agility, global reach and cost savings of flexible, multi-tenant cloud software to the traditionally expensive and slow moving field of telecommunications.
• Hundreds of thousands of developers have incorporated Twilio into their companies and products, deploying everything from complete call centers to work scheduling applications, from mobile marketing and lead management to tools that improve customer security.
• Our customers are the innovators you recognize and respect, from start-ups like Uber, Box and Airbnb, to the agile enterprises including Coca-Cola, the Home Depot, Alaska Airlines, Walmart and more.
• Come help us transform this 1.3 trillion dollar industry with the power and flexibility of software.

About the job: 

• Twilio has grown successfully from 50 San Franciscans 3 years ago  to over 300 passionate Twilions in EMEA, North America, Asia and South America. We have been able to manage this exceptional growth, but are now at a size that we need to build the recruitment branding, systems and programs that allow us to continue to scale globally at an accelerated pace.  
• The Director of Talent Acquisition will drive Twilio’s short and long term strategy of attracting and hiring the best talent in the world, and around the world.
• You will mentor and manage a group of highly talented recruiters, sourcers and coordinators.
• The Director of Talent Acquisition values the quality of experience provided to candidates and hiring managers alike.
• The right candidate will have the ability to win instant credibility with the team, to significantly influence managers and executives and have a sizeable presence in the technology and communications communities.

Responsibilities:

• Drive employer branding and visibility, posting optimization, and innovative candidate sourcing strategies.
• Develop and execute on innovative and cost-effective hiring strategies to meet talent objectives and enable critical roles.
• Identify key hiring sources that will result in a sustainable talent pipeline.
• Build a scalable recruitment system including collection, analysis, and reporting of measurement data (cost per hire, time to fill, applicant flow data, attrition, etc.) for process improvement and performance management.
• Provide ongoing reporting of business progress and key metrics to Executive team.
• Understand market conditions for targeted sources and prepare distinct and effective recruiting approaches to those markets.
• Develop and train best-in-class interview skills across the company to ensure we hire the best candidate for the role and for Twilio.

Requirements: 

• 10+ years hands-on experience designing, building and leading quality, world-wide talent acquisition functions for high-growth companies.
• Proven ability and expertise in continuously building and maintaining a high quality, top-tier global talent acquisition function.
• Extraordinary presence coupled with high energy, sense of urgency, passion, and uncompromising in the push for success.
• A natural leader with exceptional interpersonal and communication skills who can get people to follow and move in the same direction, all while facilitating an appropriate level of collaboration.
• Experience with multiple social media campaigns and building an employer brand presence virtually and physically.
• Proven ability to exceed established and quantifiable goals in a timely manner.  
• Business acumen and strategic thinking, yet able to execute tactically.
• Strong experience in workforce planning, forecasting and developing to ensure appropriate resource plans for the recruiting function.
• Analytical; possession of a good grasp on numbers.
• Bachelor's degree required; MBA or relevant graduate degree a bonus.
• Smart, articulate, polished, driven, creative and fun.

Perks:

• Competitive benefits, including medical, dental, vision, 401k and life insurance.
• An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
• Pre-tax commuter benefits.
• Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers.
• Excellent gear (we ❤ Apple computers and big monitors — two if you need 'em).
• A strong belief in life/work balance.

Application notes:

• Please have examples of your previous work to show while explaining the details involved in their design/production.

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Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.