Job Application for Head of Pricing at Twilio

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About us:

• Twilio is migrating the communications industry from its 150-year-old legacy in hardware to its future in software. With our cloud communications platform, we fundamentally change how businesses build solutions for their communications needs.
• Twilio has virtualized the entire telecommunications infrastructure stack into a set of streamlined cloud APIs, introducing agility, global reach and cost savings of flexible, multi-tenant cloud software to the traditionally expensive and slow moving field of telecommunications.
• Hundreds of thousands of developers have incorporated Twilio into their companies and products, deploying everything from complete call centers to work scheduling applications, from mobile marketing and lead management to tools that improve customer security.
• Our customers are the innovators you recognize and respect, from start-ups like Uber, Box and Airbnb, to the agile enterprises including Coca-Cola, the Home Depot, Alaska Airlines, Walmart and more.
• Come help us transform this 1.3 trillion dollar industry with the power and flexibility of software.

About the job:

• As Head of Pricing, you will work across functions to create analytically rigorous pricing strategies and recommendations for new and existing products, and establish a regular and systematic review process to update pricing across Twilio’s growing portfolio. Recommendations will be based on thorough analysis of the competition, costs, market dynamics and capacity.
• You will bring deep pricing expertise, strategic insights and business judgment to pricing discussions.
• In addition, you will immerse yourself in data to draw out key insights and to communicate recommendations to senior executives. 

Responsibilities:

• Set pricing strategy by product, market segment and geography to ensure market competitiveness and gross margin maximization;
• Identify where opportunities exist to enhance and maximize gross profit margins, and develop strategies to develop those opportunities, engage with executive team to flag key pricing issues for review;
• Support negotiation of customer or product opportunities, and recommend pricing and negotiation positions, and market-share opportunities based upon analysis and competitive intelligence;
• Lead strategic pricing discussions regarding pricing solutions for strategic customers;
• Develop and monitor metrics to measure the effectiveness of pricing policy, implement necessary changes, and support business planning processes;
• Manage day-to-day pricing management functions, including on-going pricing management functions such as pricing review calendars among other responsibilities.

Requirements:

• BA/BS degree or equivalent practical experience. MBA or graduate degree in a management, technical or engineering field preferred;
• 5+ years of experience supporting and/or managing pricing decisions, including forecasting, segmentation analysis, competitive benchmarking, pricing tiering/leveling and statistical price sensitivity modeling;
• Proven track record of leading pricing efforts in technology-intensive industries, with demonstrated expertise in pricing/product strategy formulations;
• Exhibits a passion for understanding pricing strategies and execution methodologies;
• Able to analyze and report out on pricing administration and organizational impact;
• Distinctive problem-solving and analysis skills, combined with impeccable business judgment;
• Strong financial acumen and modeling skills;
• Superior ability to present to and communicate with senior executives;
• Must exhibit leadership and well developed verbal and written communication skills; ability to be personable yet persistent;
• Highly entrepreneurial and comfortable working in a fast-paced environment with minimal guidance.

Perks:

• Competitive benefits, including medical, dental, vision, 401k and life insurance.
• An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
• Pre-tax commuter benefits.
• Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers.
• Excellent gear (we ❤ Apple computers and big monitors — two if you need 'em).
• A strong belief in life/work balance.

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Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.