New Relic
Key Accounts Manager – Technical Support
Portland, OR
We have revolutionized the app performance monitoring market with our enterprise-strength SaaS products . Our customer base continues to grow at a rapid rate and we are building out a robust customer service organization to ensure service excellence.
As our Key Accounts Manager (KAM) in Technical Support, you will be responsible for ensuring a very consistent and responsive level of support for our largest customers. Acting as a point of escalation and using your cross-functional communication skills, you will be a core player in ensuring our customers continue to experience New Relic’s Support operations as world-class, second to none. We work as a team and are proudly nerdy. Together we create magical products and do extraordinary things, in a 'Best Places To Work' environment where you'll be inspired to do your best work. So if you are ready to do your best work, come and join us!
Click below to send us your resume and cover letter. Be sure to tell us how you’re uniquely qualified to provide world-class service to our customers and how you’ll add to the pride and respect of our incredibly awesome team.
Key responsibilities:
Experience/qualifications:
New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications.
New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2013 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.
Our office is in the tech mecca of Portland, with easy commute access and a plethora of good eats and great coffee. We provide competitive compensation (including stock options) and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility and fun of a start-up. We can help with relocation and are open to H1-B transfers.
New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic.
To get started, click on the link below.
Key Accounts Manager – Technical Support
Portland, OR
We have revolutionized the app performance monitoring market with our enterprise-strength SaaS products . Our customer base continues to grow at a rapid rate and we are building out a robust customer service organization to ensure service excellence.
As our Key Accounts Manager (KAM) in Technical Support, you will be responsible for ensuring a very consistent and responsive level of support for our largest customers. Acting as a point of escalation and using your cross-functional communication skills, you will be a core player in ensuring our customers continue to experience New Relic’s Support operations as world-class, second to none. We work as a team and are proudly nerdy. Together we create magical products and do extraordinary things, in a 'Best Places To Work' environment where you'll be inspired to do your best work. So if you are ready to do your best work, come and join us!
Click below to send us your resume and cover letter. Be sure to tell us how you’re uniquely qualified to provide world-class service to our customers and how you’ll add to the pride and respect of our incredibly awesome team.
Key responsibilities:
- Drive resolution of issues for key accounts through hands-on involvement and constant communication; act as a point of escalation
- Dynamically prioritize problems in light of the customer’s business drivers, value and service level agreements.
- Track issue progression, action plans, interactions and resolution.
- Proactively coordinate efforts with other key account organizations.
- Develop highly effective cross-functional relationships.
- Meet service level agreements.
- Advocate/communicate feature requests.
- Identify opportunities to broaden product usage and assist Sales
- Enable customer and Support self-sufficiency by capturing knowledge and writing articles for internal and external consumption.
Experience/qualifications:
- Demonstrable experience providing highly responsive end-user software support to enterprise-level customers.
- Exceptional problem solving, decision and critical thinking skills; expert organization and prioritization skills.
- Collaborative and highly diplomatic.
- Effective communication style that adjusts based on audience: clients, management, peers and, above all, data nerds.
- Working knowledge of web-based technologies.
- Preferred: Familiarity with development frameworks such as .NET, Java, PHP, Ruby, Python and Node.
New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications.
New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2013 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.
Our office is in the tech mecca of Portland, with easy commute access and a plethora of good eats and great coffee. We provide competitive compensation (including stock options) and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility and fun of a start-up. We can help with relocation and are open to H1-B transfers.
New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic.
To get started, click on the link below.
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