[Atlassian] Customer Advocate Manager

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Customer Advocate Manager
Location:	Austin
Job Code:	QHP-1395
# of openings:	1
Description
In this role you’d be responsible for developing, leading and motivating a team of customer advocates located in both Austin and San Francisco.  You’d foster an environment that drives performance in the areas of customer satisfaction and timeliness of service delivery.  In addition to this you’d manage day-to-day operations, while seeking to improve and standardize various customer advocate processes, procedures and systems in coordination with relevant stakeholders.  Your experience will allow you to provide expert knowledge of operational customer service models.  You’d Recruit and onboard A-players to expand your team and continue to foster a “customer first” culture.  You’d handle customer escalations and work regularly with various parties from other continents.  Lastly, you’d effectively and creatively manage day-to-day operations, including team stand-ups, meetings, resource planning, load balancing, target setting, cross-team overlap, etc. More about you We love Customer Advocate Managers with 3-5 years of proven experience leading and inspiring high-performing customer service teams.  As we continue to grow as company it’s important that you have demonstrated experience in coaching and developing people.  Managing an operations team, excellent analytical capabilities are very important.  We’re also looking for experience driving projects that improve operational efficiency, customer satisfaction and create a proactive customer environment.  We’re also looking for someone who operates daily with a sense of urgency to get things done.  A perfect candidate would have experience developing and scaling customer service teams from the ground up. More about our team This Customer Advocate team is the first to help when our awesome customer base has questions and they dedicate their time to solving problems and improving relationships.  They work hard to analyze interactions and communication to ultimately improve our customers' purchasing experience.  One of our recent team building events brought the entire team to Austin where we went out for an awesome time at Top Golf in addition to an amazing dinner. More about the perks Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage for you and your family, 401k matching and more. More about Atlassian Software is changing the world, and we’re at the center of it all. With more than 35,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. Atlassian. Powered by You.

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