Wednesday, October 15, 2014

[New Relic] Site Reliability Engineer

New Relic
Site Reliability Engineer
Portland, OR


We've got a successful SaaS web application already - next up is building a production environment so that we can build the next great product. You're the kind of the person who has fun building high scalability, high availability systems including everything from the network hardware, the operating system tweaks, the database configuration, and even the application code on top of all that.

We’re a very fast growing pre-IPO start-up and we care about our culture. We value:
  • Work/Life Balance
  • Respect
  • Engineer Code Ownership
  • Experimentation

If all this sounds like your dream job, read on and to fast track your application, use your cover letter to tell us about something you've built to make your or another team's lives easier.

Responsibilities:
  • Apply in-depth systems analysis to project-based work, design solutions to issues, and evaluate their effectiveness.
  • Strategize with fellow SREs and other engineering teams on complex problems, and make decisions and recommendations about systems improvements after analyzing possible courses of conduct.
  • Improve and build upon our automation tools for systems management using Puppet.
  • Independently learn new technologies and master the New Relic infrastructure so that you can provide 'full stack' diagnostics, when necessary, to help determine the root cause of internal problems.
  • Communicate effectively with fellow SREs and other engineering teams, and describe problems succinctly with sufficient detail that you can hand-off an ongoing problem to another team or a peer for completion.
  • Perform periodic on-call duty as part of a global team maintaining the availability and performance of the New Relic site and APIs used by third-party services, as well as the various internal services and systems that these core interfaces depend on.
  • Manage configuration changes for the deployed systems.

Requirements:
  • Experience with distributed Unix/Linux systems administration and performance tuning.
  • Solid understanding of TCP/IP networking and switching.
  • Proficiency in one of Python, PHP, Perl, or Ruby for operations scripts and text processing is expected. Ruby experience is preferred.
  • Troubleshooting skills that range from diagnosing low-level hardware issues to large-scale failures within datacenter clusters.
  • Ability to work independently.
  • Experience with network management systems and network monitoring tools such as Nagios, Ganglia, and/or Cacti.
  • Proven success resolving multiple interrupt-driven priorities simultaneously.
  • Experience with Incident management.
  • Proficiency with load balancing, storage, and clustering technologies.
  • BA/BS degree in computer science or related field (3 years relevant work experience in lieu of degree).

A little about us:

New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications.

New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2013 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.

This position is in our Portland, Oregon office, in a vibrant tech community and a region with a great quality of life. We offer competitive compensation, stock options, and big-company stability and benefits (medical, dental, vision, life), while maintaining the energy, agility, and fun of a start-up. We can help with relocation and are open to H1-B transfers.

New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic.

Interested? Click on the link below to send your resume with a cover letter. We look forward to hearing from you!

#LI-MK1

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