Player Experience/Customer Care at Wooga | Wooga

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About Wooga

Based in Berlin, Europe's creative tech capital, our employees from 40 nations work together to develop top titles for a global audience. Working in independent teams, Wooga's signature approach to making great games for both web and mobile has made us one of the world's most popular developers.

About the job

The search for “The Missing Link” is on! We are not so interested in fossils, though. We’re looking for you – the link between players and Wooga. As Player Experience/ Customer Care pro you would be responsible for all of our Player Experience operations, which includes:

• Managing a talented team of Player Experience and Bug Managers to cover all Wooga games.
• World-class customer care for our dedicated players.
• CRM tools & Admin tools: Working together with members of the game teams and customer care to ensure that we have the best tools for support.
• Managing external partners: overseeing the communication with external partners on special projects.
• Bug reporting: Monitoring customer feedback to notice potential bugs quickly
• Giving feedback and feature suggestions to the game teams.
• Making decisions as to which support channels we should cover in order to offer the right support for the right genres.
• Reporting: Following customer care KPIs and analyzing numbers.
• Maintaining a close relationship with the localization and community management teams.

Who we are looking for

• A minimum of 3-5 years experience leading customer care teams in the game or start-up industry (game industry preferable).
• You have a degree in economics, business, or other relevant subject.
• You possess strong organizational skills and work in a structured manner.
• You enjoy giving presentations and public speaking.
• Excellent written and spoken English.
• Skills in another 1-2 languages of our support languages (e.g. German, French, Italian, Dutch, Portuguese, Spanish).

Why join us

• Work at a fast growing company that makes games – what could be more fun?
• Agile and quick decision-making culture.
• International and dynamic team
• Live in Berlin!

Wooga is an equal opportunities employer. We invite international candidates to apply, as well as monsters and unicorns.

Up for the challenge?

» Apply NowClick here for application form

Please apply by sending a cover letter, your CV and portfolio. Thank you!

Andreas

is your contact for this job. If you have any questions, send an email.