[Atlassian] Service Reliability Operations

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Service Reliability Operations
Location:	Austin
Job Code:	QHP-675
# of openings:	1
Description
Love staying ahead of the growth curve and experimenting with new software and environments? Get on board as an Atlassian Systems Engineer. As part of a project team, you’ll be testing and deciding on technologies to use, proof of concepts, along with production roll-outs and implementations. You’ll design and build solutions to solve technical problems--small and large--from BAU, fault finding/fixing and hardware issues to application trouble shooting. Some projects might include: implementing hardware or virtualized delivery systems, automation (like provisioning systems), monitoring and data collection network design and connectivity web and proxy services, email routing, DNS, and configuration management (we use fab, puppet, FAI). One thing we promise: you’ll never be bored. More about you We’d love if you have experience working with Apache, Nginx, Bash, Linux, AWS, virtualization technologies, Nagios, Python, Puppet and yes, Atlassian products too if possible. The best person for this role is someone that is an objective decision-maker with a collaborative spirit. And in our world, it’s not about being a hero and having all the answers, it’s about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. This role would be a great fit for someone that likes to see concrete results from their work as you will be developing and delivering solutions that operate at scale - seeing your own technology efforts grow and evolve, from a proof of concept to hosting 50,000+ VMs running in production. More about our team   Atlasssian Service Operations are a recently formed, and rapidly growing group within the organisation. We are in the process of building our teams, tools and systems as part of Atlassian's mission to build World Class SaaS services. This is a truly exciting team to join - we are currently or are planning to be involved with all services company wide. We are at the core of learning for the company, enabling Atlassian to go fast by providing real time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. With a strong customer focus we live the company values and possess a healthy sense of urgency and a swift approach to getting things done. We are a heavily data driven team, utilising a variety of data collection, enrichment, analytics and visualisations to learn about complex systems. We help our internal and external customers by turning this data into knowledge, and together work towards building a World Class SaaS business. Atlasssian is growing fast. Our teams, products and services are evolving at an astonishing rate, and so the Service Operations team challenge is around growing at the right speed in the right way. To do this we have a clear vision for the team and the value we want to provide to Atlassian and in turn to customers. We also maintain a sensible eye on the current state, providing training, flexible work hours and a healthy work life balance for the team. In fact, today we are off to a Melbourne Cup lunch at 12. The vision includes moving to ever more automated systems, and more analytics and focus on metrics to both feedback to us whats happening in the production and delivery pipelines, as well us drive decisions about where our pain points are and how we need to adapt. We also live the 'Play, as a team' value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on and bash out code to support the team, we have a spot for you too. Most of all if you want to have fun, be challenged, and learn, send us your CV. More about the perks Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage for you and your family, 401k matching and more. More about Atlassian Software is changing the world, and we’re at the center of it all. With more than 35,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. Atlassian. Powered by You. But wait, there’s more... Meet the Engineering Team

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