Technical Writer
As a technical writer at Box, you will write and maintain the technical documentation we publish on our support site. You’ll work closely with our engineers and product managers to understand features and products and then translate this understanding into clear, concise writing for a wider audience. You’ll propose and implement better ways to organize our content / documentation as we continue to grow our engineering organization and make changes and updates to our products, and you'll look to find new ways to effectively present content.
Responsibilities
- As a product documentation owner and one of the key stakeholders in the product lifecycle program, proactively manage and deliver product documentation to support new product and feature releases
- Work with product managers to develop content plans for new products and enhancements to existing products
- Work with subject-matter experts in Engineering to research and develop product content that is accurate, clear, concise, and meets the usability needs of our customers
- Create, update, and deliver internal technical documentation
- Revise and organize existing documentation to be relevant, useful, and maintainable
- Review and edit draft versions of internal and external publications created by engineers
- Maintain consistent style standards for all Box product documentation and drive adoption of those standards
- Adhere to our lightweight review process to finalize product documentation
Qualifications
- Bachelor's degree or equivalent work experience
- Excellent written and verbal communication skills
- Ability to absorb, understand, and express technical information clearly and effectively
- Proficient in HTML and CSS
- Familiar with technical documentation tools and wikis
- Self-motivated and able to deliver projects with relatively low supervision and guidance
- Experience working with cross-functional teams with competing priorities
- Well organized with product information, detail oriented, and a proactive problem solver
About Box: Box provides a secure way to share content and improve collaboration on any device. Desktop, tablet or mobile. From huge corporations to mom and pop stores, Box believes technology should never limit anything you do. Businesses of any size can be more productive, inventive and powerful on Box. The company is well funded by top VC firms like Andreessen Horowitz, Draper Fisher Jurvetson and U.S. Venture Partners. Box is proud to be on Forbes’ list of America’s Most Promising Companies, is used in 240,000 businesses - including 99% of the Fortune 500 – and is the go-to product of 27 million people.
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