Regional Supervisor, Account Management | Centro

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Description

ABOUT THE ROLE

This position is an integral part of the media operations group, responsible for leading a subset of the regional account management team for the region. The person in this position will work alongside the account management team and will play an active role in delivering innovative and strategic media solutions worthy of Raving Fan service with a focus on Client Direct and/or full service clients.  Additionally, this person will manage the professional and personal development of an assigned team, providing hands-on mentoring and training support, as needed. 
As a member of the regional leadership team, this individual will be required to actively participate in both client meetings and internal regional leadership meetings.  This position will also require a close partnership with the region’s VP, sales directors, and other regional supervisors to ensure the most efficient processes and systems are implemented, monitored and refined as needed to provide flawless execution and quality control among the team.

 
CORE RESPONSIBILITIES
 
Subject Matter Expertise/Media Acumen

• Regularly attend and contributes to client meetings; contributes to the growth of specific clients within the region (offer points-of-view, present recommendations and new ideas as necessary)
• Able to set or gather KPI’s for campaigns, set expectations internally and externally related to optimization and campaign performance.  Have an active role in reporting/insight process and discussions with clients
• Participate in client RFPs and daily requests by identifying, evaluating, brainstorming and recommending new opportunities alongside the team. Provide strategic direction and dissemination of work to assigned team
• Work with media sales community and internal teams (sales, DI, SI, research, creative, etc.) to lead and develop unique and integrated media approaches, including the exploration of new sites, creative technologies, etc. that utilize emerging technologies (mobile, video, etc.) pertinent to the clients' objectives. 
• Contribute to the team’s knowledge base through hands-on mentoring, training, participation in regional calls/meetings and meeting with publishers to maintain a strong understanding of the digital media industry
• Provide  ongoing media thought-leadership to both agency and in-house clients
• Maintain a good understanding of various syndicated research resources  and their application/benefit to the planning process
• Review and cross check key media plans and other deliverables to ensure accuracy and thoroughness  
• Ensures clients receive Raving Fan service while capitalizing on the best possible margin
• Serves as a regional expert relating to Centro account management responsibilities supporting all internal processes and policies
• Manage a defined book of business (ideally $5K-7K) to remain abreast of client needs and industry evolvement

 
Account Team Management

• Manage a staff of media professionals and actively lead the assigned team helping to identify career development opportunities, potential obstacles and the areas of need for continued education and training
• Work closely with Regional AM Director and aligned RSD to assess online media needs and identify opportunities to effectively delegate responsibilities, monitor workloads and individual performance of the team
• Work with RSD’s to elevate levels of service concerns to VP and Director
• Conduct regular 1:1 meetings with assigned team, provide actionable feedback that fosters career growth & motivation, addressing personnel conflicts and performance issues confidently, and in a timely manner
• Plan, organize, and run Bi-Weekly AM Team meetings; organize and facilitate regional continued education program
• Monitor campaign and regional productivity and apply learning to maximize efficiencies while balancing workloads
• Own the on-boarding of new hires, ensuring they are well-trained and understand Centro’s expectations
• Offer strategic input into the regional account management organizational structure
• Collaborate with CA & CM Supervisors; facilitate cross team communication/education

 
Overall Leadership

• Serve as a leader within the region offering points-of-view to drive continued success
• Identify opportunities to enhance current processes to deliver efficiency and improve margin
• Viewed by others within the region as a partner and valued resource to help grow the business
• Perform to an admirable professional standard setting the example for the team to follow

Centro is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability or any other basis protected under the law.